Have a look at e-stratsCase Studies

Case Studies

SaaS based Field Workers Solution for SkyBoss increased business multifold

The Company:

Unlike some competitors, SkyBoss was envisioned by real service business owners who were tired of struggling with an overwhelming amount of paperwork and inefficiency that was stifling growth. SkyBoss not only provided turnkey solution to their own plumbing company but the customer also introduced it as a service to other businesses.

What is SkyBoss?

SkyBoss is an online field service business management software developed in MS .Net Framework and SQL Server as backend engine. It is designed for industries such as HVAC, plumbing, electrical service providers, computer networking companies, contractors, landscaping, pest control, and much more. SkyBoss offers Scheduling, Customer Relationship Management, Technician Tracking, Invoicing and much more. Skyboss is a perfect solution for any company which provides service to customers at their property. Currently SkyBoss is used by hundreds of companies who were previously facing challenge of managing their calls, work orders and technicians

The Solution:

After meeting with E-strats principal office management in California and seeing a demonstration of our software solutions, SkyBoss management discovered the optimal way to manage scheduling and dispatching of technicians more efficiently.

We at E-strats with the help of parent company IT Link Solutions designed a SaaS based solution which addresses clients needs and our forward looking approach help in further integrations with third party systems like Quick Books, Sage, Twillio, Google Maps and many more.

SkyBoss mobile application works like a charm for technicians / filed workers, who receive their work orders on iPad / iPhone. Work Orders are auto pushed to field workers who are available and are in proximity of the geographical location where work needs to be performed. The work order contains all the required details about the customer and work to be performed. The field worker can create estimates, take snaps of work performed, and generate invoice capture signatures on iPad.

System provide Google Map views and Tom Tom maps ford real-time location of all technicians and appointments

The Results:

SkyBoss is used by hundreds of companies on pay as you go model, and many more are joining each month. Companies using SkybBoss can process work orders and manage customers with a lot of ease and efficiency. They can view smart dashboard showing assigned jobs, pending jobs, completed jobs, revenue per day, technician’s efficiency and much more. SkyBoss delivered immediate measurable success as its user companies increased number of daily completed jobs by field technicians by more than 50 percent.

Academy Lock Smith Field Workers Management Solution

The Company:

Academy Locksmith is in business of Locks and Security from almost last three decades. They are a nationwide locksmith and security company with numerous technicians stationed throughout the United States, Canada, and Puerto Rico to ensure prompt, dependable service.

Academy Lock Smith Challenge:

Client was previously using excel sheets and manual data collection by the workers / technicians in the field. The paper-based forms and work sheets were then brought to a centralized place where it would get entered in large workbook with hundreds of columns and many worksheets. This resulted in chunks of data with no proper management and reporting mechanism.

Redundant paper work was done with loose control. Being in a very sensitive business industry dealing with security, client was looking to automate the complete process through a web-based application which can also have a provision for a mobile app which could help workers in field to manage client’s jobs / call slips. Client wanted to reduce data entry, one call slip screen to capture maximum information thus eliminating effort to jump between different screens.

The Solution:

E-strats with help of its parent company IT Link Solutions in California, USA studied as it state for giving the best workable solution. We architected new web-based Field Workers Solution which gave their users an ability to quickly create, edit and assign Call slips. Management got real time updates about jobs in progress, completed and those which are delayed. Powerful reports helped in finding areas which requires improvement and those where revenue streams are not tabbed yet or which requires more efforts. With one-click export functionality, export the reports related to accounting, management and operations.

Workers in field are provided with mobile device which provide up to date status of their location. Advanced integration with Google Maps provided exact routing and location services to company’s technicians to attend the calls much more efficiently. Color coded Call counts provided management with calls status without switching between screens.

The Result:

Client’s commercial customers and residential users are very satisfied with timely support due to implementation of new web-based system. With easy to use interface, jobs are dispatched to the right technician with drag and drop functionalities.

Get the advantage to ensure that your business locations are safe. Academy Lock Smith business has grown to other states across USA and to Canada and Puerto Rico.